For a day and a half, United Airlines has been falling all over itself, trying to minimize an episode in which flight personnel collaborated with law enforcement to violently remove a passenger from an overbooked flight.
Or so we thought. Turns out, the flight was not actually overbooked.
Not that an overbooked flight would legally or ethically justify bloodying a face and forcefully ejecting a law-abiding citizen, but that is what United was attempting to do as of yesterday.
But USA Today just reported that the seating issues occurred not as a result of overbooking but due to employees who wanted to board the flight for work in Louisville the following day.
In another groveling statement, Munoz wrote, “I continue to be disturbed by what happened on this flight.”
Join the club, Mr. Munoz. We’re all disturbed by what we saw on your airplane yesterday, and we continue to be bothered by your response.
Sheila Norton is a writer with ten years of Capitol Hill experience. Subscribe to the OD Action email to get all the hottest news delivered right to your inbox every day at www.odaction.com